Frequently Asked Questions
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Products & Customization
There is no MOQ for standard products, and they can be shipped according to your requirements; the MOQ for custom orders is typically 100–200 units.
Yes. We adjust housing color, CCT, beam angle, wattage, and driver configuration to your requirements. Full housing customization requires new tooling, which takes about 30 days for die-cast aluminum molds.
Yes. We print your logo on the housing and use your brand packaging. We have done this for multiple European engineering clients who sell under their own name.
Our standard UFO high bay series delivers 170–200 lm/W depending on the configuration. Some models have been tested at 203–204 lm/W in real-world conditions. We optimize efficacy based on your specific environment and budget.
Ordering & Samples
Contact us with your requirements. Stock samples ship in 1–2 days. Custom samples take 3–5 days. The sample fee is deducted from your first bulk order. Shipping costs are covered by the buyer.
Small batch orders ship within 15 days. Large volume orders ship within 25–30 days. Custom orders have separate lead times based on tooling and material requirements. We provide a confirmed timeline with every quotation.
We maintain backup tooling for key product lines, which allows parallel production runs during peak demand. For a European client, this approach reduced delivery time by two weeks. Tell us your deadline and we will tell you honestly whether we can meet it.
Quality & Warranty
Standard warranty is 5 years. Economy models carry 2 years. For projects with specific requirements, we offer extended warranty up to 7–10 years using higher-grade components. Within the first year, we replace defective units at no cost.
Every batch undergoes a 4–8 hour burn-in test followed by photometric verification, IP integrity testing, and full visual inspection. Key components are traceable to their production batch. A detailed test report accompanies each shipment.
We hold CE and RoHS as standard. We can support UL, DLC, ETL, and SAA certification for client projects. Many engineering firms prefer to certify under their own name for government-facing projects, and we provide full technical documentation to support that process.
Shipping & Logistics
We ship by sea, air, land, or express courier depending on volume and urgency. We work with long-term logistics partners and can ship to your nominated forwarder if you prefer.
Export packaging is shockproof, moisture-proof, and dust-proof. We use reinforced cartons with custom foam inserts for each fixture. Pallets are wrapped and strapped for container loading. Custom branded packaging is available.
Every shipment includes a commercial invoice, packing list, test report, and relevant certification documents. We can prepare additional documentation for customs clearance upon request.
Technical Support
Yes. Our engineering team provides DIALux lighting simulations, product selection guidance, and installation recommendations. This service is included at no extra cost for qualified projects.
Contact us with photos and a description of the failure. Within the first year, we ship replacements immediately. After the first year, we provide repair guidance and replacement parts under warranty. Our engineering team will investigate the root cause to prevent recurrence.